Position: Full-Time Call Center Associate
Pay Rate: $20.00 per hour, based on experience and education
Schedule: Days and hours may vary and are limited to 40 hours per week. Monday – Friday (8 AM – 5 PM); Saturday (8:30 AM – 12:30 PM) a minimum of once per month and a maximum of twice per month.

Job Overview: Waikiki Health is seeking a full-time non-exempt Call Center Associate (CCA) to join our Administrative Call Center team. Reporting directly to the Call Center Manager, the CCA answers all incoming agency phone calls from patients, providers, insurance companies, and external partners. The CCA is responsible for providing excellent, accurate, and compassionate customer service while maintaining efficient workflows, handling inquiries, and routing messages appropriately.

Qualifications and Abilities:

• High school graduate or equivalent is mandatory.
• One year work experience in a customer service or call center environment preferred.
• Familiarity with Windows-based programs, including Microsoft Word, Excel, and Outlook and ability to type a minimum of 50 WPM.
• Experience working with commercial phone equipment including knowledge of how to put a customer on hold, forwarding and transferring calls and voice mail retrievals.
• Ability to quickly learn new computer systems such as Athena (Electronic Medical Records) & Digium.
• Excellent verbal and written communication skills in English, with the ability to remain calm, professional, and courteous under pressure.

General Duties (include but are not limited to):

• Answer all incoming multi-queue calls continuously throughout the day, providing superior service and verifying patient demographics (PCP, address, DOB, portal access).
• Use the Athena system to schedule or reschedule appointments, verify insurance eligibility, process online payments, and document conversations accurately.
• Submit accurate prescription requests and refill inquiries to internal and external pharmacies.
• Return voicemail messages within 24 hours and route patient cases to the appropriate providers without blind transfers.
• Maintain strict patient confidentiality, adhering to HIPAA and PHI regulations at all times.
• Other duties as assigned.

Interested candidates should apply through our ADP interface: CLICK HERE TO APPLY.

Waikiki Health requires proof of the following immunization, with or without reasonable accommodation: TB skin test or chest X-ray, and Hepatitis B (optional). 

Applicants requiring assistance are encouraged to contact our organization at (808) 922-4787.

Waikiki Health is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.