Position: Full-time Dental Patient Services Representative
Pay Rate: $20.00 per hour
Schedule: Monday-Friday, 40-hour work week, no weekends

Overview: The Dental Patient Services Representative helps to maintain efficient workflow by managing the day-to-day activities of the front business office and back office when assisting the dental provider. This role involves many responsibilities, including providing excellent customer service, collecting patient demographic information, verifying and checking insurance and eligibility, and managing provider schedules.

Qualifications and Abilities:

• High school graduate or equivalent.
• Minimum of one year working in a dental office with knowledge of basic dental terminology, insurance billing, and dental procedures.
• Knowledge of dental office workflow and previous experience working in a dental office is recommended.
• Previous dental assisting experience is recommended.
• Familiarity with common software programs (i.e. Windows-based programs) and an ability to quickly learn new systems.
• Ability to communicate effectively with patients, community members, and staff members.
• Proficient in computer skills: typing, navigating through the internet and emails.
• American Heart Association or American Red Cross CPR/BLS for the Health Care Professional with current certificate.

Duties include but are not limited to:

• Provide customer service of high-standard professional level to patients and associates in person and or on the telephone.
• Verifies and checks eligibility and insurance benefit to every patient.
• Ensures that all departmental wide registration forms are completed and signed by the patient. These forms include: registration, HIPAA, insurance, billing, and release of information.
• Schedules appointments and monitors each provider schedule for conflicts. Documents all conversations and communications with patients and other medical and dental offices in the Dentrix Enterprise health record.
• Other duties as assigned.

Interested candidates should apply through our ADP interface: CLICK HERE TO APPLY.

Waikiki Health requires proof of the following immunization, with or without reasonable accommodation: TB skin test or chest X-ray, and Hepatitis B (optional).